Over the last six months we’ve had a lot of interest from customers in the emerging area of chatbots, particularly ones using Facebook Messenger as a platform.
While bots have been around, in some form or other, for a very long time the Facebook Messenger platform has catapulted them into prominence. Access to one billion of the world’s consumers is a tempting prospect for many businesses.
We’ve reviewed the ecosystem that is emerging around chatbots and provide a guide to some of the factors you should consider if you are thinking about building and deploying chatbots, in our new whitepaper.
The contents include
- The history of chat interfaces
- What conversational interfaces can do, and why
- Natural Language Processing
- Features provided by chatbot platforms
- An in-depth review of eight of the top chatbot platforms
- Recommendations for next steps, and a look to the future
Please, download the whitepaper, and let us know what you think.